Privacy Policy

Rapsap Essential Retail Pvt Ltd ("we", "our", "us") is committed to protecting the privacy of our customers ("you", "your"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or make a purchase from our website or mobile app. By accessing or using our services, you consent to the terms outlined in this policy.

1. Information We Collect

We collect the following categories of personal and usage information:

a) Personal Information

• Full name
• Phone number
• Email address
• Delivery address
• Payment method details (e.g., UPI, card last 4 digits, etc.)

b) Order & Transaction Information

• Product and service details
• Purchase history
• Order timing, status, and delivery preferences

c) Device & Technical Information

• IP address
• Device type and operating system
• App version and usage activity
• Browser type and language preferences

d) Location Data

• Your device's GPS or IP-based location (only when permitted by you)

2. How We Use Your Information

We use the collected information to:

• Fulfill your orders and enable prompt delivery
• Provide customer support and resolve queries
• Personalize your shopping experience and offer recommendations
• Send order confirmations, updates, promotions, and loyalty rewards
• Analyze app performance and improve our products and services
• Comply with legal obligations and prevent fraud

3. Sharing of Information

We may share your information with trusted third parties as follows:

• Delivery Partners: To facilitate product delivery and logistics
• Payment Gateways: For secure payment processing
• Technical Service Providers: For hosting, maintenance, and analytics
• Legal & Regulatory Bodies: When required to comply with applicable law or in response to legal processes

We do not sell or rent your personal information to any third party.

4. Data Security

We implement industry-standard security practices including:

• SSL encryption
• Role-based access controls
• Regular security audits
• Secure servers and firewall protection

Despite our best efforts, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute data security.

5. Cookies and Tracking Technologies

Our website and app use cookies and other tracking tools to:

• Remember your preferences
• Analyze user behavior
• Improve speed and user experience

You can control cookie settings through your browser or device preferences.

6. Your Rights

You have the right to:

• Request access, correction, or deletion of your personal data
• Withdraw consent for marketing communication
• Disable app location tracking via device settings
• Request data portability (where applicable)

To exercise these rights, contact us at care@rapsap.com.

7. Children's Privacy

Our services are not intended for children under 18 years. We do not knowingly collect personal information from minors. If you believe a child has provided us with data, please contact us immediately.

8. Data Retention

We retain your data for as long as necessary to:

• Provide you with services
• Fulfill contractual and legal obligations
• Resolve disputes or enforce agreements

Once no longer required, your data will be securely deleted or anonymized.

9. Policy Updates

We may revise this Privacy Policy periodically. The updated version will be indicated by a revised "Effective Date" and posted on our app and website. Continued use after changes constitutes your acceptance.