1. Introduction
Welcome to Rapsap! These Terms and Conditions ("Terms") govern your access to and use of our website, mobile app, and any services provided by Rapsap Essential Retail Pvt Ltd ("Rapsap", "we", "our", or "us"). By using our platform, you agree to be bound by these Terms.
2. Eligibility
You must be at least 18 years old to use our services. By accessing the platform, you confirm that you are legally eligible to enter into a binding contract.
3. Use of the Platform
- You agree to use the platform only for lawful purposes.
- You will not misuse any part of the platform, including hacking, sending spam, or violating any rights of other users or Rapsap.
- You must not use automated systems to access or collect data from our services.
4. Account Registration
- You may be required to register for an account to access certain features.
- You agree to provide accurate and complete information.
- You are responsible for maintaining the confidentiality of your login credentials.
5. Products and Pricing
- All product descriptions and prices are subject to change without notice.
- Prices are inclusive/exclusive of applicable taxes as mentioned on the product page.
- We strive to display product images and descriptions as accurately as possible, but do not guarantee that the content is error-free or complete.
6. Order Acceptance and Fulfillment
- All orders are subject to availability and confirmation of the order price.
- Rapsap reserves the right to refuse or cancel any order at any time for reasons including but not limited to stock availability, pricing errors, or suspected fraud.
7. Delivery
- Deliveries are made through our own fleet or third-party delivery partners.
- Estimated delivery times are mentioned during checkout and may vary due to operational factors.
- You must provide accurate delivery details. We are not liable for failed deliveries due to incorrect addresses.
8. Payments
- We accept payments through various secure methods including UPI, cards, net banking, and wallets.
- By submitting a payment, you warrant that you are authorized to use the chosen payment method.
9. Returns, Refunds, and Cancellations
- Please refer to our Refund and Cancellation Policy for detailed information.
- Fresh and perishable items are not eligible for return unless damaged or incorrect.
- Refunds will be processed as per our policy within 7-10 business days after approval.
10. User-Generated Content
- Any content you submit (e.g., reviews, comments) must not be offensive, defamatory, or infringe on any third-party rights.
- Rapsap reserves the right to remove any user content at its sole discretion.
11. Intellectual Property
- All content on the platform, including text, graphics, logos, and software, is the property of Rapsap or its licensors.
- You may not reproduce, copy, or exploit any part of the platform without written permission.
12. Third-Party Links
Our platform may contain links to third-party websites for your convenience. We do not endorse or take responsibility for their content or policies.
13. Limitation of Liability
- Rapsap is not liable for any indirect, incidental, special, or consequential damages arising from your use of the platform.
- Our total liability shall not exceed the amount paid by you for the specific product or service in question.
14. Indemnification
You agree to indemnify and hold harmless Rapsap, its affiliates, and employees from any claims, losses, damages, liabilities, or expenses arising from your use of the platform or violation of these Terms.
15. Modifications
Rapsap reserves the right to modify these Terms at any time. Changes will be effective immediately upon posting. Continued use after changes indicates your acceptance.
16. Governing Law
These Terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Mumbai, Maharashtra.